Refund Policy

Refund Policy

KayLamp has a no return or exchange policy. All purchases are final.

Damages and Issues

Please inspect your KayLamp Moon Light upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item or size, so that we can evaluate the issue and make it right.

Our KayLamp products undergo rigorous quality control before shipping, but we understand that issues may occasionally occur during transit.

To report damages or issues, please reach out to us through email at: support@kaylamp.com within 48 hours of receiving your order. Include your order number and clear photos of the damaged product to help us resolve your issue quickly.

Refund Requests

If something has happened with your order or you believe you are eligible for a refund, please contact us through email at: support@kaylamp.com and explain what has happened with your order.

We promise to carefully review your situation and take appropriate actions to ensure you are satisfied with your KayLamp experience. While our standard policy is that all sales are final, we evaluate special circumstances on a case-by-case basis.